Networking Breakfast and Registration

Industry Keynote: Retail Outlook 2025

• Emerging Consumer Trends: Explore shifting consumer behaviors and preferences anticipated to shape the retail landscape by 2025.
• Innovations in Retail
• Macro Economic Factors Impacting Canadian Retail
  • Global markets
  • Geo Politics
  • Challenges and Opportunities

Tech Keynote: Outlook for Retail from a Tech Perspective

• Latest Advancements in Tech
  • AI and Machine Learning
  • Major-Tech disrupting the industry
  • Challenges Tech can solve & opportunities it can uncover

Being Everything, Everywhere All At Once

• There Is Only One Channel—Your Customer
• Find your customer tribe and focus on them; how, what, and where will sort itself
• Don’t let tail wag the dog – product doesn’t define customer
• Omnichannel excellence

Morning Networking Break

Future of E-Commerce

• Emerging Technologies: Future of e-commerce, enhancing customer experience and operational efficiency.
• Market Expansion: Discuss opportunities and challenges in expanding e-commerce globally, including localization strategies, cross-border payments, and regulatory considerations.

Fireside Chat: Building Platforms for Unique Customer Experience

• Personalization at scale
• Strategies and technologies for delivering personalized experiences
• Enhancing customer engagement and loyalty.
• Integration of Omni-channel Strategies: Explore how integrating omni-channel strategies can create seamless experiences for customers, from online browsing to in-store interactions and beyond.
• Innovative Customer Engagement: Showcase case studies and examples of innovative approaches to customer engagement, leveraging platforms and technologies to create memorable and differentiated experiences.
  

Thomas Wong,

President, Kevito Group

Faz Ahmed

Founder and CEO, Intelligent Events

Networking Lunch

Building Efficient Retail Business

• Efficiently handling returns, reverse logistics networks
• Championing supply chain & inventory and product delivery
• Understanding consumer behaviour and demand patterns
• Enabling agile decision-making and inventory management

Case Study

Experiential Retail

• Standout store concepts
• Creating Immersive Environments
• How to create experiential retail in virtual world
• Tactile products and product journeys

Afternoon Networking Break

Tech Spotlight (three 10-minute tech presentations)

Leveraging Customer Data

• Data-Driven Personalization: Discuss strategies for utilizing customer data to create personalized experiences.
• Enhancing Customer Journey: Explore how retailers can map and optimize the customer journey using data analytics, ensuring seamless transitions between online and offline channels and improving overall satisfaction.
• Privacy and Security: Address best practices and ethical considerations in collecting, storing, and using customer data, emphasizing transparency, consent management, and data protection measures to build trust and comply with regulations.

CX and UX

• Enhancing Customer Experiences - from virtual world to physical product.
• Are chatbots becoming Intelligent?
• Personalized shopping experiences.
• AI-driven recommendations across digital and physical retail channels.

Closing Remarks + Recap of Day 1