Emerging Consumer Trends: Explore shifting consumer behaviours and preferences anticipated to shape the retail landscape by 2025.
Innovations in Retail
Macro Economic Factors Impacting Canadian Retail
Global markets
Geo Politics
Challenges and Opportunities
10:30
Day1
Tech Keynote: Outlook for Retail from a Tech Perspective
Latest Advancements in Tech
AI and Machine Learning
Major-Tech disrupting the industry
Challenges Tech can solve & opportunities it can uncover
11:00
Day1
Balancing Value and Volume; Growing Spend per Customer
Customer Segmentation Strategies
Enhancing Customer Lifetime Value (CLV)
Data-Driven Insights
11:30
Day1
Morning Networking Break
12:00
Day1
Future of E-Commerce
Emerging Technologies: Future of e-commerce; enhancing customer experience and operational efficiency.
Market Expansion: Discuss opportunities and challenges in expanding e-commerce globally, including localization strategies, cross-border payments, and regulatory considerations.
Sustainability and Ethical Practices: Eco-friendly packaging, ethical sourcing, and transparent supply chains.
12:30
Day1
Fireside Chat: Building Platforms for Unique Customer Experience
Personalization at scale
Strategies and technologies for delivering personalized experiences
Enhancing customer engagement and loyalty. Integration of Omni-channel Strategies: Explore how integrating omni-channel strategies can create seamless experiences for customers, from online browsing to in-store interactions and beyond.
Innovative Customer Engagement: Showcase case studies and examples of innovative approaches to customer engagement, leveraging platforms and technologies to create memorable and differentiated experiences.
Real-Time Data Analytics: Role of real-time data analytics
Understanding consumer behaviour and demand patterns
Enabling agile decision-making and inventory management
Personalized Marketing: Highlight the role of personalized marketing strategies in demand-driven retail, leveraging customer data to deliver targeted promotions, recommendations, and experiences that drive sales and customer loyalty.
3:30
Day1
Experiential Retail
Creating Immersive Environments
How to create experiential retail in virtual world
Data-Driven Personalization: Discuss strategies for utilizing customer data to create personalized experiences.
Enhancing Customer Journey: Explore how retailers can map and optimize the customer journey using data analytics, ensuring seamless transitions between online and offline channels and improving overall satisfaction.
Privacy and Security: Address best practices and ethical considerations in collecting, storing, and using customer data, emphasizing transparency, consent management, and data protection measures to build trust and comply with regulations.
5:30
Day1
CX and UX
Enhancing Customer Experiences - from virtual world to physical product.
Are chatbots becoming Intelligent?
Personalized shopping experiences.
AI-driven recommendations across digital and physical retail channels.