Networking Breakfast and Registration

Welcome Remarks

Opening Session - Industry Leadership Panel: Retail Outlook 2025

• Emerging Consumer Trends: Explore shifting consumer behaviors and preferences
• Selling to next generation of buyers
• Future of Retail
• Innovations in Retail
• Macro Economic Factors Impacting Canadian Retail
  • Global markets
  • Geo Politics
  • Challenges and Opportunities

MINI DETAIL

NAME

COMPANY

A Marketer’s life - Journey to improve RoX

• Understanding RoX (Return on Experience)
• Utilising RoX Strategically and Tactically

Growth At All Costs

• Brand growth vs. sales growth vs. profit growth
• Growing market share while maintaining standards 

Being Everything, Everywhere All At Once (Omnichannel)

• There Is Only One Channel—Your Customer
• Find your customer tribe and focus on them; how, what, and where will sort itself
• Don’t let tail wag the dog – product doesn’t define customer
• Omnichannel excellence

Morning Networking Break

Future of E-Commerce & Digital Shopping Experience

• Future of e-commerce, enhancing customer experience and operational efficiency
• Market Expansion: Opportunities and challenges in expanding e-commerce 
• Data-Driven Personalization: utilizing customer data to create personalized experiences
• Understanding Customer Journey: Explore and optimize the customer journey using data analytics, ensuring seamless transitions between online and offline channels

Building Efficient Retail Business

• Championing supply chain & inventory and product delivery
• Efficiently handling returns, reverse logistics networks
• Enabling agile decision-making and inventory management
• Understanding consumer behavior and demand patterns

Fireside Chat: Building Platforms for Unique Customer Experience

• Personalization at scale
• Strategies and technologies for delivering personalized experiences
• Enhancing customer engagement and loyalty.
• Integration of Omni-channel Strategies.
• Innovative Customer Engagement.
  

Thomas Wong,

President, Kevito Group

Faz Ahmed

Founder and CEO, Intelligent Events

E-Commerce - Shift From Product to Journey

• Evolution of e-commerce
• Customer journey at the heart of the system
• CX and UX – integrated experience across channels

Networking Lunch

DTC CXO Roundtable

Vision Beyond Spreadsheets: Designing Connected Retail Experiences That Drive Growth

• Seamless, Not Siloed: Break free from rigid data reports and start crafting fluid, connected experiences across every touchpoint in the customer journey.
• Test, Tweak, Transform: Learn how iterative design fuels real-time improvements, keeping your brand ahead of shifting customer expectations
• ROI Through Experience: See how frictionless, customer-first design doesn’t just boost engagement—it drives real revenue and brand loyalty.

Unboxing the State of Ecommerce Fulfillment in Canada

• Fulfillment trends: how brands are optimizing processing times, shipping speeds and fulfillment center strategies
• Shipping strategies: how brands are reducing split shipments, managing returns and balancing pricing strategies
• Customer experience: how brands are delighting customers with free shipping thresholds, loyalty programs and personalized offerings

The Dreaded “R” Word - Returns

• Reducing returns and retaining profitability
• Returnee profiles – fraud detection, professional returnees
• Returns and impact on CX and brand
• Post purchase Experience 
• Retention strategies by brands

Afternoon Networking Break

Sponsors Presentation

Revolutionizing Retail – Role of New Tech in Retail

• Advancement of technology in retail – AI, machine learning
• Revenue optimization, big data analytics, consumer insights
• How to use Big Data, Consumer insights
• AI-driven recommendations across digital and physical retail channels

Scaling DTC Business – Launch to Exit

• Challenges faced
• Product
• Marketing
• Customer
• Profitability

Closing Remarks + Recap of Day 1