Karen Lucarelli is an award-winning Senior Manager, Experience & Design at BMO, where she leads the UX Design and Research practice of Treasury and Payment Solutions for North American Commercial Banking. She champions a user-centric, data-driven design process across Agile, Waterfall, and Continuous Improvement teams to ensure impactful results.  

With over 20 years of experience as a UX/CX designer, researcher, and product owner, Karen delivers digital products across customer—and employee-facing platforms. She’s passionate about using Design Thinking to drive business impact and leveraging UX to influence key business outcomes. Karen advocates for research-driven design and loves collaborating across organizations to create meaningful user experiences.