Doug Stephens is one of the world’s foremost retail industry futurists. His intellectual work and thinking have influenced many of North America’s best-known retailers, agencies and brands including Walmart, Home Depot, Disney, BMW, WestJet, Citibank, Razorfish and Johnson & Johnson.

Prior to founding Retail Prophet, Doug spent over 20 years in the retail industry, holding senior international roles including the leadership of one of New York City’s most historic retail chains.

Doug is the author of the groundbreaking book, The Retail Revival: Re-Imagining Business for the New Age of Consumerism. He is also a syndicated retail columnist for CBC Radio. Doug sits on the advisory boards of the Dx3 Digital Conference and the David Sobey Centre for Excellence in Retailing and Services, at St. Mary’s University.

Doug’s point of view on marketing and retailing is regularly featured in business media including the BBC, New York Times, Wall Street Journal and Fast Company.

He speaks regularly to major brands and organizations across North and South America, Europe, Asia and Australia.

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Reengineering Retail: The Future Of Selling In A Post-Digital World

Optimizing Commerce
March 9, 2017 10:00am - 10:30am

Join author and internationally renowned consumer futurist, Doug Stephens, for an amazing tour of the future, where every aspect of the retail experience as we know it, will be radically transformed.
Since the release of Doug Stephens’ first best-selling book, The Retail Revival, change in the global retail sector has accelerated beyond even the boldest forecasts. As predicted, online giants like Amazon and are growing at a dizzying pace. Hundreds of well-known brick and mortar retailers have closed their doors, and brands and retailers across categories are struggling to understand the shifting needs and expectations of a new consumer. As Stephens will show you, this is only the beginning. From online to bricks and mortar, the very concept of what stores are, how consumers shop them, and even the core economic model for revenue, will be will be profoundly reinvented; changes sure to affect not only retailers large and small but any business with a stake in the global retail industry. Drawing on research from his newly released book, Reengineering Retail: The Future of Selling in a Post-Digital World, Doug will share actionable strategies that will separate the winners and losers in the market and show you what smart are brands and retailers are doing today, to secure their place in the hearts and minds of tomorrow’s consumer.

Book signing to follow session, starting at 10:30am by the PayPal Startup Zone.


Doug Stephens

Founder & President Retail Prophet