The definition of ‘agile’ – able to move quickly and easily. This trait has become paramount to the customer experience in today’s ever-changing retail environment. Mobile is allowing us to re-shape this experience in-store, and with it, drive a new wave of customer intelligence. Come visit the Brika pop-up shop and discover what it really means to be agile.
Moneris, Chatter Research, Dive Networks, and Brika have teamed up to bring you a live demonstration, which will showcase the latest technologies being used by retailers to improve the consumer experience in real time.
Moneris unshackled the customer from lining up at a checkout counter to make a purchase.
Chatter Research eliminated the online retail survey with an SMS-based bot designed to capture post purchase experience data and turn it into actionable insights – all in real time
Dive Networks ensured the data collected from a variety of customer touch points are aggregated and delivered to the retailer in an actionable format.
With these improvements, retailers have the customer intelligence they need to build even better experiences, drive operational excellence, improve customer advocacy, and increase revenue, simply its agile retail.