How To Use Real-Time Data To Solve Real-Time ProblemsHarnessing Data
What if a customer could send in feedback about the service they’re receiving or their experience with a product to you in real time, simply through a message? What if you could respond and do something to solve their issue right away? The rising popularity of chatbots is paving the way for this reality. This session will cover what sort of real-time feedback and data we can capture from consumers using new technology, and how we as business leaders can use this data to drive better experiences for the customers we serve.